Immediately Require QVC Customer Service -Work at Home in Texas

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Job title: QVC Customer Service -Work at Home
Company: Qurate Retail Group
Job description: US55505

The Opportunity

QVC Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Specialists problem-solve to assist our customers.

Compensation

  • Starting rate is $15.00/hour.
  • Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
  • New! Pay for Performance incentive paid out monthly to eligible team members.
Life with QVC as a Customer Service Specialist

Busy day handling a high volume of customer inquiries

Assist customers with questions while personalizing the experience for each caller

Calls may include confirming refunds, taking payments, placing orders, analyzing account data.

Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands

Report into assigned supervisor

The Right Candidate
  • Problem solves and de-escalates unique situations while sustaining a high-paced call volume
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Navigates multiple systems and screens while assisting customers
  • Follow QVC computer system requirements
  • Troubleshoot own technical problems (in partnership with IT when needed)
  • Available to work weekends, holidays and additional hours
  • Reside in Florida, North Carolina, South Carolina, Texas, Virginia, or Boise Id area
System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:

Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years

Headset compatible with QVC specifications (QVC reimburses $75 for headset.)

High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option

Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

Training Schedule

Your QVC career begins with a paid (6) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.
  • Technical Set up on Thursday
  • Orientation and Training begin following Monday
  • Monday - Friday for six weeks
  • 9:00 am - 5:30 pm ET
The Application Process

Our application process is candidate-led. Each notification for next steps will be sent to the email address you provide.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

Remote work is not permitted in NYC at this time.

#LinkedIn #LI-Remote #Workathome

#Remote #FloridaRemote #TexasRemote #IdahoRemote

#VARemote #NCRemote

Join us as we enrich life’s everyday moments – including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate , where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in O
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...