Technical Customer Success Manager

June 22, 2026

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Technical Customer Success Manager About Us We are an enterprise-grade logistics platform that solves the operational and data headaches plaguing large organizations. We bridge the gap between mission-critical tech and a human-centric culture. Join us to make a measurable impact on a platform that's already winning. Role Overview We are seeking a highly analytical and proactive Technical Customer Success Manager to own the onboarding, implementation, and ongoing technical health of our enterprise accounts. Our platform is a powerful, "low-code" ecosystem with deeply interconnected modules. You aren't just managing relationships; you are a solution architect and master puzzle-solver. You will deeply understand how our system architecture connects, autonomously troubleshoot complex issues, and guide enterprise customers, including C-level executives, through seamless onboarding journeys. Employment Type: Contractor Key Responsibilities <ul> <li>Technical Onboarding & Implementation: Lead the end-to-end implementation process for new enterprise clients, ensuring system configurations align perfectly with their operational workflows.</li> <li>Solution Architecture & Configuration: Master our low-code platform. Own system configurations, site setups, and live environment data, understanding how a change in one module impacts the entire ecosystem.</li> <li>Autonomous Troubleshooting (Tier 1/2): Act as the primary technical escalator for your accounts. Diagnose complex system behaviors, investigate data integrity, and come up with creative configuration workarounds independently before involving engineering.</li> <li>Strategic Advisory & C-Suite Communication: Conduct regular business reviews (QBRs) for senior stakeholders, translating complex technical configurations and requirements into high-level business value and data-driven insights.</li> <li>Documentation & Playbooks: Build client-facing guides, implementation playbooks, and internal knowledge-base articles to streamline future rollouts.</li> <li>Retention & Advocacy: Monitor account health, mitigate churn risks, and champion the "voice of the customer" internally to influence our Product and Sales roadmaps.</li> </ul> Qualifications <ul> <li>Experience: 2+ years in Technical Customer Success, SaaS Implementation, or Tier 2 Technical Support with an enterprise client facing aspect.</li> <li>The "Puzzle-Solver" Mindset: Proven ability to understand complex, interconnected software architectures. Experience with low-code/no-code platforms or workflow automation tools is a massive plus.</li> <li>Technical Aptitude: Strong logical reasoning skills. Comfort working with APIs, data integrations, and mapping out relational data workflows (SQL or advanced data logic knowledge is highly preferred).</li> <li>Communication Mastery: Exceptional articulation. You can comfortably lead a workshop with technical teams, write a crystal-clear user guide, and confidently command a meeting with C-level executives.</li> <li>AI & Tooling Proficiency: Experience with HubSpot, Salesforce, or Gainsight. Hands-on experience leveraging AI tools (e.g., ChatGPT, automation platforms) to optimize your own workflows and analyze data.</li> <li>Language: Fluent English proficiency (written and spoken).</li> </ul> Work Structure <ul> <li>Work Week: Monday through Friday, five 9-hour shifts a week between 10:00 AM – 8:00 PM.</li> <li>Toolkit: Modern stack centered on HubSpot and best-in-class analytics.</li> <li>Culture: High transparency and a focus on relentless improvement.</li> </ul>

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