Sr. Client Success Manager

May 28, 2026

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Who We Are Intervene K-12 is a fast growth start-up company. We get the impossible done daily. We provide assessments, analytics, and online instruction to assist students struggling in math, reading, science, and English Language (EL/ ESL). Intervene K-12’s programs have served over 30,000 students and have made a significant impact on economically disadvantaged students. Intervene K-12 is positioning itself to become a leader in global education. We are rapidly expanding and looking for a self-driven, resourceful, and experienced Sr. Client Success Manager to significantly enhance relationships with existing school districts, while building new relationships with new school districts, charter, and LEAs. What We Are Looking For The Sr. Client Success Manager has exceptional experience working in K-12 education with an emphasize on connecting and managing relationships with senior district and campus leaders. We are looking for a committed results driven Sr. Client Success Manager to drive successful high client satisfaction, retention, and renewal rates. The ideal candidate has a demonstrated track record and enthusiasm for developing continuous improvement of client focused processes and understands the unique pain points of K-12 district and campus leaders. The role requires leadership skills and the ability to effectively work with cross functional teams to streamline and augment the client experience leading to greater student achievement, client satisfaction and expansion of new & existing business. The candidate must be capable of managing various high level stakeholders including people skills, excellent communication and presentation skills, outstanding work ethic, resourcefulness, and self-drive are musts for this role. What You Will Do <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Manage communication with high level school and district relationships serving as an important liaison between the company and partners. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Design and improve the entire partner success journey process; sales, onboarding new partners, maintaining ongoing partner relationships and contract renewals. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Communicate and enhance partner success data metrics, developing a streamlined approach for clients to access data and leveraging key data to spearhead continuous product and relationship improvement. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Develop and effectively deploy client early warning systems that include selection of risks metrics, intervention approaches, and post intervention monitoring </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Ensure quick response to client inquires and stand-up effective ticket monitoring </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Partner with the data team to produce and share meaningful weekly, quarterly, and annual reports </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Initiate and lead end-to-end implementations of internal and customer-facing technical solutions to improve and support operations </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Design and provide training to clients/partners on implementing Company’s program and assessment tools </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Continuous improvement of client/partner training programs to maximize impact and growth </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Effectively work with cross functional teams including sales, marketing, product, software development, HR, content, and operations to provide client feedback and new feature requests </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Occasional travel to client sites and other events as assigned </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Measure the percentage of clients retained over a specific period. Partners should focus on building strong client relationships and providing exceptional service to encourage client loyalty and retention. </li> <li style="margin: 0in 0in 0in 24px; background: white; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Evaluate the growth and expansion of partnerships managed by partners over time. This could include metrics such as the number of new partnerships established, increased revenue from existing partnerships, or expanded services offered within partnerships. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Proactively identify upsell and cross-sell opportunities within partner accounts to maximize revenue and increase client lifetime value. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;"> Monitor competitor activity and market trends to stay informed about industry developments and opportunities for partnership enhancement. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Track and report on key performance indicators (KPIs), including partner retention rate, client renewal rate, and overall partner satisfaction. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Stay up to date on company products, services, and offerings to effectively communicate value propositions to partners and clients. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;"> Coordinate partner training sessions and workshops to ensure that partners are equipped with the necessary knowledge and resources to promote our tutoring services effectively. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Collaborate with internal teams, including sales, marketing, and operations, to develop strategies for client renewals and reduce churn rate. </li> <li style="margin: 0in 0in 0in 24px; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Performs other related duties as requested </li> </ul> What You Bring <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="list-style: none; margin: 0in 0in 0in 0px; text-align: justify; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;"> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; text-align: justify; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Bachelor’s Degree in Business or other related fields </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Minimum of 4+ years of experience in account management and implementation in K-12 education and a high-level self-starter</li> <li style="margin: 0in 0in 0in 0px; text-align: justify; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Demonstrated ability to understand and apply effective client management processes, create reports, summarise data, and lead client facing projects with senior level schools and district leaders </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Flexibility to travel occasionally for partner meetings and events. </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;">Strategic thinker with excellent analytical abilities and problem-solving skills. </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to work independently and collaboratively in a fast-paced, dynamic environment. </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;">Manage cross functional collaboration across organization work units </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Successful experience maintaining and retaining partners </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Leadership skills, with steadfast resolve and personal integrity </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">A solid grasp of understanding and communication education data analysis and performance metrics </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; overflow-wrap: break-word; white-space: pre-wrap; font-kerning: none; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to diagnose problems quickly and have foresight into potential issues </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;">Problem-solver and entrepreneurial mindset </li> <li style="margin: 0in 0in 0in 0px; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to speak Spanish is a plus</li> </ul> </li> </ul> Location:  Remote or In-Office (Houston preferred)

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