Senior Product Service and Sustaining Engineer, Electrical

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Job Description:

  • Drive design efforts to achieve high operational availability, reliability and low life-cycle maintenance cost of Plug Power Electrolyzer systems during product development and early customer deployments
  • Build and maintain expert-level technical knowledge and service material related to product operation, performance, and maintenance
  • Responsible for key service deliverables during development and early deployments of new products
  • Support both internal and external troubleshooting efforts during operations, Root Cause Analysis (RCA) in the event of equipment failure
  • Lead development and validation of service engineering deliverables during new product development
  • Define maintenance procedures, spares plans, and tools & equipment required to support and service new products
  • Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required
  • Develop and provide technical training to internal staff members including on-site Service Technicians.
  • Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support.

Requirements:

  • Bachelor’s degree in electrical, mechanical, systems or controls engineering
  • Five (5) to ten (10) years of related work experience
  • Experience with medium and/or high voltage systems and/or power electronics preferred
  • System controls (e.g., PLC, embedded) experience a plus
  • Ability to travel as needed to carry out duties of the position – 30 to 50%, depending on product development program needs
  • Mechanical and electrical system aptitude to understand system operations, diagnose failure modes and causes, and resolve issues
  • Proficiency in analyzing engineering data and troubleshooting operational performance
  • Ability to read and interpret electrical schematics, P&ID drawings, and other related project drawings
  • Superior communication skills
  • Ability to manage complex projects and multi-task effectively
  • Excellent follow-through
  • Must be driven and self-motivated.

Benefits:

  • Health, Dental & Vision Insurance eligibility starting from the first day of hire
  • 401(k) with 5% company match
  • Bonus eligibility
  • Paid time off including vacation, personal and sick time
  • Paid Holidays
  • Wellness Reimbursement Program
  • Potential to apply for Tuition Reimbursement
  • Employee Referral program
  • Employee Assistance Program
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