Salesforce Administrator

May 28, 2026

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About Upside: Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization. Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions. About the Opportunity: Upside is hiring a Salesforce Administrator to support the day-to-day configuration, maintenance, and continued improvement of our Salesforce platform. This role will work closely with our Director of Architecture and Engineering to keep Salesforce running smoothly for the internal teams that rely on it every day. This role is a strong fit for someone with foundational Salesforce admin experience who is comfortable handling core admin requests today: user creation, access updates, assignment pools, page layouts, Lightning record pages, reports, dashboards, and novice-to-intermediate automations, while continuing to grow into more complex platform and development work over time. The primary focus will be supporting the service side of the business, including teams involved in intake, care operations, member support, and service delivery. Work Location and Schedule: <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Full-time, fully remote (must be based in the United States) </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Coverage aligned to Eastern or Central time </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Schedule is starting Monday–Friday </li> </ul> What You’ll Do: <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Support day-to-day Salesforce administration, including user setup, access updates, profiles, permission sets, roles, and basic security settings </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Maintain and update assignment pools, queues, page layouts, Lightning record pages, fields, picklists, and other core Salesforce configurations </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Help troubleshoot Salesforce issues submitted by internal users, including access problems, record visibility, workflow issues, and basic configuration requests </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Build and update reports and dashboards to help teams track operational performance, service activity, and key business workflows </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Create and maintain novice-to-intermediate Salesforce automations using declarative tools such as Flows, validation rules, and approval processes </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Partner with Intake, Care Ops, Care Guide, Service, and other internal teams to understand Salesforce needs and translate them into clear configuration updates </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Configure and support Service Cloud workflows that help internal teams manage member intake, care coordination, case activity, and operational follow-up </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Assist with Salesforce data quality work, including imports, exports, cleanup, deduplication, and field updates </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Support sandbox testing, release preparation, and deployment activities under the guidance of the Director of Architecture and Engineering </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Create and maintain simple documentation for Salesforce updates, user-facing instructions, and internal admin processes </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Help train users on Salesforce workflows, reporting, and basic system updates </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Escalate more complex technical issues, integration needs, or development requests to the appropriate technical team members </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Learn and apply Salesforce best practices as the platform continues to scale </li> </ul> What We’re Looking For: <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> 1–3 years of hands-on Salesforce administration experience </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Experience supporting day-to-day Salesforce admin work, including users, permissions, page layouts, fields, reports, dashboards, and basic configuration </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Comfort working with declarative Salesforce tools such as Flows, validation rules, reports, dashboards, permission sets, queues, and assignment rules </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Experience supporting internal users and troubleshooting basic Salesforce issues </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Strong attention to detail and ability to manage multiple requests without losing track of follow-ups </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Ability to translate business requests into clear Salesforce updates or escalate when the request requires deeper technical support </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Comfort working with data, including imports, exports, cleanup, and spreadsheet-based review </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Strong communication skills and ability to explain Salesforce updates to non-technical users </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Interest in growing deeper Salesforce technical skills over time </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Salesforce Administrator certification preferred, but not required </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Experience with Service Cloud preferred </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Experience in healthcare, care operations, member services, or HIPAA/PHI environments is a plus </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Exposure to Sales Cloud, Experience Cloud, SOQL, Apex, Python, Git, or cloud environments is a plus, but not required </li> </ul> Compensation and Benefits: <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Salary: $70,000 - $75,000 </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Medical, dental, and vision coverage </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Paid time off and company holidays </li> </ul> Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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