[Remote] Inside Sales/Telesales Representative – SMB Retail Solutions

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. Fifth Third Bank is seeking a motivated and customer-focused Inside Sales/Telesales Representative to support the growth of their small and mid-sized business customer base. This role is responsible for outbound prospecting, relationship development, and sales of DTS Connex’s SaaS-based cash management and retail operations platform, along with related consumable products used in day-to-day store operations.


Responsibilities

  • Conduct outbound calling and targeted outreach to cash-intensive businesses including: Specialty retail, Restaurants, Convenience stores, Grocery, Hospitality, Franchise organizations
  • Identify and qualify new business opportunities within small and mid-market accounts
  • Develop and maintain a healthy sales pipeline through proactive outreach and follow-up activity
  • Schedule discovery meetings and solution discussions for senior sales executives when appropriate
  • Promote and position DTS Connex solutions including: SaaS-based cash management and operational platforms, Cash visibility and reporting solutions, Smart safe and cash automation technologies, Managed operational services, Retail and POS operational workflow solutions, Store-level operational efficiency tools
  • Help customers understand how DTS Connex solutions can: improve cash accountability, streamline store operations, reduce shrink and loss exposure, improve labor efficiency, and provide operational visibility across locations
  • Qualify inbound and outbound opportunities for the broader sales organization
  • Independently manage smaller transactional and SMB opportunities
  • Transition larger, multi-location, strategic, or technically complex opportunities to senior sales representatives
  • Support senior sales staff with: account research, customer follow-up, quoting, pipeline development, and sales coordination activities
  • Maintain accurate records of customer interactions and opportunities within HubSpot
  • Track sales activity, pipeline status, and forecasting updates
  • Collaborate with operations, customer service, and senior sales leadership to ensure smooth onboarding and customer support

Skills

  • Bachelor's degree or equivalent experience required
  • 3 - 5 years of inside sales, telesales, business development, or customer-facing sales experience
  • Strong communication and phone-based selling skills
  • Comfortable with outbound prospecting and cold calling
  • Ability to build rapport quickly and maintain customer relationships
  • Strong organizational and time management skills
  • Experience using HubSpot or similar CRM platforms
  • Proficiency in MS Office tools
  • Experience selling SaaS, recurring revenue solutions, or operational services
  • Experience selling into retail, restaurant, grocery, hospitality, or franchise organizations
  • Familiarity with cash management products
  • Familiarity with retail operations
  • Familiarity with POS-related products/services
  • Familiarity with operational consumables
  • Familiarity with multi-location retail operations
  • Experience supporting field sales or enterprise sales teams

Benefits

  • In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
  • Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

Company Overview

  • Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank. It was founded in 1858, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...