[Remote] Customer Service Associate Representative - Cigna Healthcare - Remote

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Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a healthcare company that advocates for better health. They are seeking a Customer Service Associate Representative to provide support to clients and providers regarding health benefits and claims, while also documenting interactions and assisting team members as needed.

Responsibilities

  • Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims
  • Provide clear, accurate, and timely responses to information requests
  • Document all calls in Chronolog by summarizing key points of each conversation
  • Return messages from designated voicemail boxes
  • Read, interpret, and apply plan documents, new amendments, and updates for multiple clients
  • Meet with clients as needed to assist with questions about their health benefit plans
  • Support team members and cross‑functional partners as requested
  • Log faxed claims and enter fax information into Chronolog
  • Return misdirected claims to the appropriate provider
  • Assist members with navigating the website
  • Meet or exceed company standards for quality and production
  • Maintain punctual and reliable attendance
  • Support claim information research and identification
  • Assist with provider record maintenance tasks
  • Index claims and correspondence batches
  • Complete responsibilities assigned for specific client groups
  • Aid in employee training and cross‑training
  • Research and prepare refund documentation

Skills

  • High school diploma or GED required
  • Basic computer and customer service experience
  • Excellent verbal and written communication skills
  • Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software
  • Minimum typing speed of 45 wpm
  • Strong listening skills and attention to detail
  • Basic mathematical competency
  • High interpersonal skills and the ability to work collaboratively
  • Ability to organize and recall large amounts of detailed information
  • Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations
  • Professional attitude with the ability to project a positive image in all work environments
  • Commitment to privacy and confidentiality standards
  • Flexibility to work under pressure and meet deadlines
  • Strong problem-solving abilities with professionalism and patience

Benefits

  • This role is also anticipated to be eligible to participate in an annual bonus plan.
  • Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
  • We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Company Overview

  • The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health. It was founded in 1981, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is

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