Job Duties:

(* denotes an “essential function”)

• • Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.

• Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages

• • Ensure team provides outstanding service to clients, while building strong customer relationships.

• • Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.

• • Produce required reports on schedule.

• • Provide job intake services as prescribed by manager.

• • Read, interpret and understand all print request emails and forms.

• • Communicate with manager and client on job or deadline issues.

• • Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.

• • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.

• • Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.

• • Make sure that team is following standard operating procedures at all times.

• • Train new employees on policies and procedures.

• Handle sensitive and/or confidential documents and information.

• Maintain all logs and reporting documentation as required.

• Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.

• Must be able to lift up to 50 lbs. on a regular basis.

• Will assist with month end reports

• Report any facility issues to manager

• Must have good organizational skills.

• Professional telephone demeanor.

• High school diploma or equivalent experience.

• Minimum of three years office service office services experience preferably in a legal, banking or large corporate environment.

• Experience directing workflow.

• Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.

• Familiar with general fax, mail and reprographics procedures

• Ability to handle sensitive and/or confidential documents and information.

• Ability to make independent decisions and use problem-solving skills.

• Capable of demonstrating exemplary work ethics and professionalism at all times.

• Ability to work in a fast-paced team environment.

• Attention to detail with emphasis on accuracy and quality.

• Ability to prioritize work to balance multiple projects and deadlines.

• Ability to cultivate and maintain effective working relationships with clients, team members, manager and others through excellent verbal and written communication skills.

• Exceptional customer service skills.

• Intermediate computer skills required.