<h1>Career Opportunity</h1><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2>Role Title</h2><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Payments Administrator<p style="text-align:inherit"></p><h2>Purpose of role</h2><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Our customer service approach will be achieved through our dedication to service, our focus on performance and our commitment to personal accountability. <br><br>To be successful in this role, you will: <br>• Display high energy, passion, and a positive attitude<br>• Meet tight timelines under pressure while delivering quality service <br>• Own the results, share work experiences, and willingly seek and accept personal accountability <br>• Continuously learn about customers, their priorities, and their expectations<br>• Take ownership and responsibility for resolving customer concerns with every interaction<br>• Assign a high priority to customer service excellence and understands the value of customer satisfaction in driving success<br>• Be flexible, personally embrace change and commit to continuous learning<br>• Support the organization’s key priorities<br>• Model customer service values and drive quality and process optimization<p style="text-align:inherit"></p><h2>Job Description</h2><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2>Key Responsibilities</h2><p></p><p>The Payments Administrator will administer and maintain all changes related to Canadian Pre Authorized payments (PAC) and Cheque payments.</p><p></p><ul><li>Manage, organize and update relevant data and information into the administration system (e.g. updating member’s banking information, handling incoming bank returns, processing and applying check payment/returns etc.)</li><li>Proficient use of online applications such as CRM, WMA, Banking portals, File Nexus etc.</li><li>Achieve or improve on established SLA ‘s, identifying opportunities for process improvements</li><li>Support the customer experience by taking calls member and producer calls during peak volumes</li><li>Communicate and correspond with members/producers regarding payment record revisions</li><li>Assess product guidelines to ensure changes meet legislative and corporate requirements</li><li>Liaise with financial institutions, to resolve issues and to research and validate payment information provided by member</li><li>Review and process Notice of Changes received from Financial Institutions while updating member file information if required</li><li>Assist and support other team members as required during vacation, absences and peak workload periods</li></ul><p></p><h2>Key Qualifications</h2><p></p><ul><li>Education (minimum required): Post-Secondary Education in Finance or Accounting is an asset</li><li>Experience (minimum required): 2-4 years of experience in insurance administration, customer service, or a related field</li><li>Knowledge of insurance products and regulatory requirements is an asset</li><li>Knowledge of Insurance Industry practices and products (e.g. Life and Annuities)</li><li>Demonstrated mathematical aptitude and strong data analysis skills with attention to detail and accuracy</li><li>Strong oral and written communication skills and the ability to build effective internal and external relationships</li><li>Ability to manage daily workflow to meet deadlines</li><li>Must be able to work independently, with little supervision in a team environment</li><li>Demonstrated problem solving and conflict resolution skills</li><li>Ability to multi-task and re-prioritize workload as required</li><li>Ability to work in a fast paced and ever-changing environment</li><li>Demonstrated ability to take ownership of any errors to ensure resolution</li><li>Able to balance high productivity with superior quality</li><li>Knowledge of Microsoft Office suite of products, specifically Excel</li><li>Knowledge and understanding of Compliance <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">regulations/guidelines</span> relating to billing and collection processes. (e.g. audit, authorization requirements) is an asset</li><li>Knowledge of CRM and all Foresters legacy systems is an asset</li><li>Bilingual (French) is an asset</li><li>Accounting diploma or related work experiences is an asset</li><li>Understanding of banking regulations and systems is an asset.</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>NOTE:</b> Must be available to work rotating shifts between the hours of 9:00 am - 5:00 pm and provide coverage on some Canadian Statutory holidays.</p><p>Salary Range:</p>$40,500.00 - $67,500.00<p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.</span></p><p></p><p><b>Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.</b></p><p></p><p><b>Equal Opportunity Employment and Inclusion – </b><i>at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves. </i></p><p></p><p><i>Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email </i><a href="mailto:humanresources@foresters.com" target="_blank" rel="noopener noreferrer"><i><u><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">accommodations@foresters.com</span> </u></i></a><i>in advance of your appointment.</i></p><p></p><p><i>Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.</i></p>