Patient Account Representative - Remote

June 22, 2026

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Job Purpose The Patient Account Representative is responsible for collections, account follow up, billing allowance posting for the accounts assigned to them. Duties and Responsibilities <ul style="color: rgba(34, 34, 34, 1); font-family: 'Open Sans', Helvetica, Arial, sans-serif; font-size: 14px; white-space: normal; background-color: rgba(255, 255, 255, 1);"> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Review and updates all patient and financial information accurately as given</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Verify that information is accurate as to individual or insurance company responsible for payment of bill</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Monitor all billings for accuracy, updating any that contain known errors</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Monitor Medicaid/healthy options coupons to assure services are billed within expected timeframes</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Bill all hospital services to primary insurer or patient correctly and within expected timeframe</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Follow up with insurance companies on all assigned accounts within expected timeframe</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Explain hospital regulations with regard to methods for payment of accounts and maintains complete working knowledge of insurance regulations and hospital insurance contracts</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Identify and report underpayments and denial trends</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Analyze, identify and resolve issues causing payer payment delays; Initiate appeals when necessary</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Manipulate excel spreadsheets and communicate results</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Meet and maintain daily productivity and quality standards established in departmental policies</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Act professionally, cooperatively and courteously with patients, insurance payors, co-workers, management and clients</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Perform special projects and other duties as needed by the management team</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Maintain confidentiality at all times</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Other duties as assigned </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Understand and comply with Information Security and HIPAA policies and procedures at all times </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties </li> </ul> Qualifications <ul style="color: rgba(34, 34, 34, 1); font-family: 'Open Sans', Helvetica, Arial, sans-serif; font-size: 14px; white-space: normal; background-color: rgba(255, 255, 255, 1);"> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">High School Diploma or equivalent required</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Medical Billing and Coding certification preferred, but not required</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Experience in Hospital/Facility and/or physician billing required</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">2-3 years’ experience in insurance collections, including submitting and following up on claims</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Basic knowledge of healthcare claims processing including: ICD-9/10, CPT and HCPC codes, as well as UB-04</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Ability to use various workflow system and client host system such as STAR, SMS, EAGLE and EPIC, as well as other tools available to them to collect payments and resolve accounts</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Working knowledge of the insurance follow-up process with understanding of the fundamental concepts in healthcare reimbursement methodologies</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Understanding of government, Medicare and Medicaid claims</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Proficiency with Microsoft Office <span style="animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background-blend-mode: normal; border-collapse: separate; border-radius: 0; box-decoration-break: slice; box-shadow: none; box-sizing: content-box; break-after: auto; break-before: auto; break-inside: auto; caption-side: top; caret-color: #222222; clear: none; clip: auto; columns: auto; column-fill: balance; column-rule-width: 0; column-rule-color: rgba(34, 34, 34, 1); column-span: none; content: normal; counter-increment: none; counter-reset: none; cursor: text; direction: ltr; display: inline; empty-cells: show; filter: none; flex: 0 1 auto; flex-flow: row; float: none; font-feature-settings: normal; font-kerning: none; font-size-adjust: none; font-synthesis: weight style small-caps; grid-area: auto / auto / auto / auto; grid-template: none; height: auto; hyphens: manual; image-rendering: auto; isolation: auto; line-break: auto; line-height: 16px; margin: 0; mask-image: none; mask-size: auto; mask-repeat: repeat; mask-origin: border-box; mask-clip: border-box; mask-composite: add; mask-mode: match-source; mask-type: luminance; max-height: none; max-width: none; min-height: 0; min-width: 0; mix-blend-mode: normal; object-fit: fill; object-position: center; opacity: 1; order: 0; outline: 0 none rgba(34, 34, 34, 1); outline-offset: 0px; overflow-wrap: break-word; overflow: visible; padding: 0; perspective: none; perspective-origin: left top; pointer-events: auto; resize: none; scroll-behavior: auto; tab-size: 8; table-layout: auto; text-align: left; text-align-last: auto; text-combine-upright: none; text-orientation: mixed; text-overflow: clip; text-shadow: none; text-underline-position: auto; white-space: pre-wrap; transform: none; transform-origin: left top; transform-style: flat; transition: all; unicode-bidi: normal; user-select: text; vertical-align: baseline; visibility: visible; width: auto; word-break: normal; writing-mode: horizontal-tb; z-index: auto; border: 0 none rgba(34, 34, 34, 1);">Suite including Excel and Word</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Basic math and typing skills</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Strong interpersonal skills, ability to communicate well at all levels of the organization </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">High level of integrity and dependability with a strong sense of urgency and results oriented  </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Excellent written and verbal communication skills required </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Gracious and welcoming personality for customer service interaction </li> </ul> Working Conditions <ul style="color: rgba(34, 34, 34, 1); font-family: 'Open Sans', Helvetica, Arial, sans-serif; font-size: 14px; white-space: normal; background-color: rgba(255, 255, 255, 1);"> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Work Environment: The noise level in the work environment is usually minimal.</li> </ul> Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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