Department CSL Housing and Residence Life Operations About the Department The mission of Housing and Residence Life is to help develop and support inclusive communities that engage residents in exceptional living experiences within secure and well-maintained environments that foster a sense of belonging and support the academic initiatives of the University. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission. Job Summary The Overnight Desk Manager (ODM) plays a critical role in ensuring the safety, security, and operational continuity of Housing and Residence Life during overnight hours. This position provides direct oversight and support for the 10 front desks across the residential portfolio, serving as the primary point of contact for overnight desk operations, emergency response coordination, and safety-related concerns. The ODM partners closely with the Assistant and Associate Directors for Desk and Mail Operations, Facilities Services, and live-in residential staff and faculty to ensure 24/7 desk coverage, adherence to safety protocols, and timely response to incidents that impact residents and staff. The ODM works primarily nights, evenings, and weekends, providing overnight leadership presence and critical support in managing urgent operational and security-related issues when other administrative offices are closed. Responsibilities Serves as the primary overnight contact for staffing issues, including desk clerk call-offs, emergency shift coverage, and time-off-related scheduling needs. Ensures 3:00–11:00 p.m. and 11:00 p.m.–7:00 a.m. shifts are filled and appropriately documented in the Kronos scheduling system. Maintains and updates administrative records in StarRez, including key code records following lock changes, and conducts routine audits of checked-out keys, radios, and other safety equipment. Provide oversight of overnight desk clerks and compliance of residence hall procedures related to hall security when residence halls are open - checking and verifying student and staff ID's and verifying guest registration. Keep appropriate staff appraised of any and all emergencies and respond to residence hall situations that might involve policy violations, emergencies and other community concerns. Conducts periodic walk-throughs of desk areas to monitor overnight operations, support front desk staff, and ensure compliance with safety protocols and expectations. Monitors and enforces compliance with all desk clerk training requirements, emergency response procedures, and policies outlined in the Desk Clerk Manual. Coordinates closely with Facilities Services, UCPD, and professional live-in staff to triage overnight incidents, including building emergencies, security concerns, and student wellness issues. Serves as the overnight liaison for escalating safety risks or unusual activity, ensuring documentation and follow-up occurs in partnership with campus safety and residential leadership. Supports emergency response coordination during after-hours incidents by deploying to the scene, facilitating communication, or providing logistical backup to housing or university response teams. Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies. Maintains the leader's calendar. Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Manages a portion of the leader's budget, monitoring and reconciling accounts. Prepares financial and/or administrative reports. Performs other related duties and special projects as needed to enhance overnight safety and support functions. Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline. Certifications: --- Preferred Qualifications Experience: Supervising staff. Certifications: Valid driver's license upon offer of employment. Pass the University's motor vehicle records process. Technical Knowledge or Skills: Knowledge of Microsoft Excel and Word. Learn a range of position-related software applications. Preferred Competencies Detail oriented with strong organizational skills. Excellent oral and written communication skills. Strong customer service skills; ability to serve a diverse population with tact, courtesy, clarity, and diplomacy. Ability to handle sensitive and confidential information with absolute discretion. Ability to maintain calm and professional demeanor and remain productive under heavy workloads, competing priorities, complex problems, and tight deadlines. Ability to use appropriate resources to resolve an issue effectively. Excellent problem-solving skills. Ability to follow an issue through to resolution. Ability to work independently with a minimum supervision, exercising sound judgment and discretion. Ability to take initiative, organize and complete projects with minimal oversight. Flexibility to work non-standard hours as needed. Working Conditions Drive a motor vehicle. Carry or lift loads of 25 to 49 lbs. Commute to various on-campus locations Application Documents Resume (required) Cover Letter (required) References Contact Information (3)(preferred) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Family Administration & Management Role Impact Individual Contributor Scheduled Weekly Hours 37.5 Drug Test Required No Health Screen Required No Motor Vehicle Record Inquiry Required Yes Pay Rate Type Hourly FLSA Status Non-Exempt Pay Range $28.00 - $31.00 The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting. Benefits Eligible Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook. Posting Statement The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world. We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government. To learn more about the university click here http://www.uchicago.edu/