<p> Universal Music Group is seeking an E-Commerce Operations Manager to work across our clients' stores to ensure best-in-class eCommerce services are provided to all customers. The ideal candidate thrives in a fastpaced, high-volume environment, is organized, and can react quickly as business needs change.<br /> The E-Commerce Operations Manager handles ongoing tasks and projects working with cross functional departments. They oversee inbound inventory processing, maintain efficient logistic operations, and monitor various platforms to ensure a quality customer experience through the order life cycle.<br /> How you'll CREATE:<br /> • Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores<br /> • Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch<br /> • Work closely with warehouse partners, to streamline communication and drive process and quality<br /> • Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement<br /> • Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks<br /> • Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues<br /> • Manual review, reporting and resolution of unfulfilled orders in the order management systems<br /> • Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams<br /> • Available outside of business hours as needed for high security campaign announcement support<br /> Bring your VIBE:<br /> • Preferred Bachelor's degree in Business, Supply Chain, or a related field<br /> • Supply Chain, eCommerce or Software Quality Assurance experience<br /> • 2-5 years experience working e-commerce<br /> • Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.<br /> • A self-starter who is keen to identify opportunities for operational improvement and process documentation<br /> • Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc)<br /> • Knowledge of Shopify a plus<br /> • Excellent verbal and written communication skills, with the ability to adjust as needed<br /> • Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines<br /> • Extremely detail-oriented and highly organized<br /> • Trustworthy with sensitive information<br /> Perks Playlist:<br /> Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):<br /> • Comprehensive medical, dental, and vision coverage<br /> • Including 100% coverage for out-patient in-network mental health services<br /> • Fertility coverage for eligible medical plan participants<br /> • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)<br /> • Student Loan Repayment Assistance and Tuition Reimbursement<br /> • 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution<br /> A variety of ways to prioritize much-needed time away from work including:<br /> • Flexible Paid Time Off (PTO) for exempt employees<br /> • 3-weeks PTO for non-exempt employees<br /> • 2-weeks paid Winter Break<br /> • 10 Company Holidays (including Juneteenth and Wellbeing Day)<br /> • Summer Fridays (between Memorial Day and Labor Day)<br /> • Generous paid parental leave for every type of parent<br /> Check out our full overview of benefits on the Perks Playlist page of the career site.<br /> Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.<br /> Universal Music Group is an Equal Opportunity Employer<br /> We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.<br /> Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.<br /> | <br /> Job Category:<br /> Manufacturing, Logistics & Supply Chain<br /> <p id='jobcode'>Jobcode: Reference SBJ-5b5z61-172-68-71-139-42 in your application.</p> </p>