German Speaking Agent Replacement Reservation - 100% Remote

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<section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p> </p><p>Are you passionate about customer service ? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are looking for you if you enjoy customer contact and know how to handle demanding customers.</p><p><strong>YOUR ROLE AT SIXT</strong></p><p>In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle. We work closely with various insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner via email or phone, then creating orders and reserving the requested vehicles.</p><p><strong>YOUR SKILLS MATTER</strong></p><ul><li><strong>Customer Orientation</strong>: You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction.</li><li><strong>Language Proficiency</strong>: <u>Fluent in German and English</u>; additional languages such as Spanish, French, Italian, or Dutch are a plus.</li><li><strong>Effective Communication</strong>: You are open-minded, communicative, and enjoy writing and making phone calls.</li><li><strong>Flexibility</strong>: You can adapt to a dynamic and ever-evolving work environment, including availability for <u>night shifts</u>.</li><li><strong>Teamwork</strong>: You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation.</li><li><strong>Solution-Focused</strong>: You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction.</li><li>You have initial experience working with MS Office programs (Word, Outlook).</li><li>You work reliably, independently, and are service- and solution-oriented</li></ul><p><strong>WHAT WE OFFER</strong></p><ul><li><strong>Permanent Contract</strong>: (Contrato Indefinido) A stable project with opportunities for progression.</li><li><strong>AI at your fingertips </strong>From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve</li><li><strong>Attractive Salary and Professional Growth Opportunities</strong>: Professional development opportunities in an international environment.Salary: €21,600 gross per year (12 payments) plus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h.</li><li><strong>Flexible Remote Work Model</strong>: You can work from anywhere in Spain.</li><li><strong>Work-Life Balance</strong>: Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT.</li><li><strong>Flexible Compensation</strong>: Benefit from private health insurance, childcare support, and/or a restaurant card.</li></ul><p><strong>Exclusive Employee Benefits</strong>: Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more</p></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><div sr-tagline=""></div><p><strong>About us:</strong></p><p>We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!</p></div></section><li class="job-detail">Department: Customer Service</li><li class="job-detail">Legal Entity: Sixt Rent A Car SLU</li>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...