<section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>Do you speak German fluently and dream of working from the comfort of your home — right here in Spain? Then buckle up, because SIXT is looking for <em>you</em>! </p><p>SIXT is one of the world's leading mobility service providers, operating in over 100 countries with a fleet of more than 200,000 vehicles. We're not just about cars — we're about delivering outstanding experiences to our customers, every single day. Our Customer Service team is the heartbeat of that promise, and we're growing it with passionate, people-first professionals.</p><p>Join a dynamic, international team where your German skills are your superpower, and every customer interaction is an opportunity to make someone's day a little better. Whether it's helping plan the perfect road trip or solving a post-rental query, you'll be the friendly voice (and keyboard!) that our customers count on.</p><p>If you're motivated, customer-obsessed, and ready to represent a premium global brand — all without leaving your living room — then this role is made for you. Apply now and drive your career forward with SIXT!</p><p><strong>YOUR ROLE</strong></p><ul><li>Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.</li><li>Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.</li><li>Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.</li><li>Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.</li><li>Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.</li><li>Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.</li></ul><p><strong>YOUR SKILLS</strong></p><ul><li><strong>Language proficiency:</strong> Native or near-native German speaker with fluent English skills (additional languages are a plus!).</li><li><strong>Customer focus:</strong> A genuine passion for service excellence and helping customers find the right solution.</li><li><strong>Professional experience:</strong> At least 1 year of experience in a customer-facing or service-oriented role.</li><li><strong>Technical skills:</strong> Solid knowledge of MS Office tools; experience with CRM systems is a plus.</li><li><strong>Communication skills:</strong> Strong verbal and written communication abilities, with a positive and professional tone at all times.</li><li><strong>Flexibility & reliability:</strong> Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace.</li></ul><p><strong>WHAT WE OFFER</strong></p><ul><li>🏠 <strong>100% Remote Work</strong> Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain.</li><li><strong>💻 AI at your fingertips </strong>From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve</li><li>🚗 <strong>SIXT Employee Benefits</strong> Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more.</li><li>🌍 <strong>International Environment</strong> Be part of a diverse, multilingual team spanning multiple countries and cultures.</li><li>📈 <strong>Professional Growth</strong> Access to training, development resources, and the chance to learn from a highly motivated, experienced team.</li><li>🎉 <strong>Team Spirit</strong> Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings.</li><li>💼 <strong>Stability & Purpose</strong> Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility.</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><div sr-tagline=""></div><p><strong>About us:</strong></p><p>We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!</p></div></section><li class="job-detail">Department: Customer Service</li><li class="job-detail">Legal Entity: Sixt rent a car, S.L.U.</li>