Field Service Program Manager

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Job Description:

  • Lead end-to-end program management for complex, turnkey services solutions supporting high-speed data communications deployments
  • Translate customer operational requirements into clearly defined plans, milestones, deliverables, and governance models
  • Act as the primary point of accountability and escalation, proactively managing risks and engaging appropriate resources to resolve issues
  • Establish and maintain stakeholder matrices, responsibility assignment matrices (RACI), and communication plans across internal and external teams
  • Monitor program execution to ensure contractual service level agreements (SLAs), cost targets, and profitability objectives are achieved
  • Develop and track performance metrics to measure product and service outcomes and drive continuous improvement
  • Build and sustain trusted, long-term relationships with customers and internal partners to support delivery excellence and future growth opportunities

Requirements:

  • 5+ years of industry experience in program management, project management, service deployment, or customer service
  • Proven experience managing complex programs involving multiple stakeholders in a matrixed environment
  • Strong customer relationship management skills, including issue resolution and executive-level escalation management
  • Demonstrated ability to manage program financials, including cost tracking, margin, and profitability
  • Excellent written, verbal, and presentation communication skills
  • Bachelor’s degree in engineering, computer science, business, or a related field, or equivalent practical experience

Benefits:

  • medical, dental, and vision plans
  • participation in 401(K) (USA) & DCPP (Canada) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • company-paid holidays
  • paid sick leave
  • vacation time
  • compliance with all applicable laws regarding Paid Family Leave and other leaves of absence
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1. HOW DO YOU PLAN YOUR DAY?

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