Digital Coordinator (m/f/d) - Bilingual (German & English)

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<section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally.</p><p>We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7</p><p><strong>YOUR ROLE AT SIXT</strong></p><ul><li>Manage customer inquiries via phone, email, or video calls.</li><li>Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations.</li><li>Verify customer information and provide related assistance.</li><li>Offer technical support during key pickup and troubleshoot issues in the self-service section.</li><li>Collaborate with SIXT branches located in different countries.</li><li>Make calls to promote additional sales and improvements.</li></ul><p><strong>YOUR SKILLS MATTER</strong></p><ul><li><strong>Customer Orientation</strong>: You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction.</li><li><strong>Language Proficiency</strong>: <u>Fluent in German and English</u>; additional languages such as Spanish, French, Italian, or Dutch are a plus.</li><li><strong>Effective Communication</strong>: You possess skills to communicate clearly and persuasively, facilitating understanding and collaboration.</li><li><strong>Flexibility</strong>: You can adapt to a dynamic and ever-evolving work environment, including availability for <u>night shifts</u>.</li><li><strong>Teamwork</strong>: You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation.</li><li><strong>Solution-Focused</strong>: You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction.</li></ul><p><strong>WHAT WE OFFER</strong></p><ul><li><strong>Permanent Contract</strong>: (Contrato Indefinido) A stable project with opportunities for progression.</li><li><strong>AI at your fingertips </strong>From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve</li><li><strong>Attractive Salary and Professional Growth Opportunities</strong>: Professional development opportunities in an international environment.Salary: €19,200 gross per year (12 payments) plus €300 monthly Individual Target bonus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h.</li><li><strong>Flexible Remote Work Model</strong>: You can work from anywhere in Spain.</li><li><strong>Work-Life Balance</strong>: Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT.</li><li><strong>Flexible Compensation</strong>: Benefit from private health insurance, childcare support, and/or a restaurant card.</li><li><strong>Exclusive Employee Benefits</strong>: Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more.</li></ul><p>We look forward to receiving your application! </p></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><div sr-tagline=""></div><p><strong>About us:</strong></p><p>We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!</p></div></section><li class="job-detail">Department: Customer Service</li><li class="job-detail">Legal Entity: Sixt Rent A Car SLU</li>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...