Customer Support & Sales Representative (Thai)

Other Jobs To Apply

No other job posts for this day.

<p>David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. <br><br><br>Position: Customer Support & Sales Representative</p><p>Location: Remote, South East Asia</p><p>Employment type: Service Agreement/Self-employment (no Employment contract option available)<br><br><br><strong>RESPONSIBILITIES:</strong></p><ul><li><p><span>Provide professional live support assistance to clients worldwide</span></p></li><li><p class="MsoNormal"><span>Respond to client emails and support account opening, amendments and account maintenance processes</span></p></li><li><p class="MsoNormal"><span>Handle back-office and client-related queries in a timely manner</span></p></li><li><p class="MsoNormal"><span>Promote company products and services to prospective and existing clients</span></p></li><li><p class="MsoNormal"><span>Identify sales opportunities and proactively engage clients to drive conversions and retention</span></p></li><li><p class="MsoNormal"><span>Build and maintain strong relationships with prospective and existing clients</span></p></li><li><p class="MsoNormal"><span>Follow up with leads and assist clients throughout the onboarding process</span></p></li><li><p class="MsoNormal"><span>Support clients with technical and troubleshooting issues related to trading platforms</span></p></li><li><p class="MsoNormal"><span>Deliver high-quality customer service and ensure client satisfaction at all times</span></p></li><li><p class="MsoNormal"><span>Liaise with internal departments to resolve client issues efficiently</span></p></li><li><p class="MsoNormal"><span>Maintain professional telephone etiquette and communication standards</span></p></li><li><p class="MsoNormal"><span>Contribute to team goals and achieve targeted sales and service results.</span></p></li></ul><p class="MsoNormal"> </p><p><strong>REQUIREMENTS:</strong></p><ul><li><p><span>Native/fluent in Thai, both verbal and written, with fluent English skills (minimum B2 level)</span></p></li><li><p class="MsoNormal"><span>Previous experience within FX brokers in sales and/or customer support roles</span></p></li><li><p class="MsoNormal"><span>Experience in a similar role will be considered an advantage</span></p></li><li><p class="MsoNormal"><span>Strong communication, negotiation and interpersonal skills</span></p></li><li><p class="MsoNormal"><span>Sales-oriented mindset with ability to build client relationships</span></p></li><li><p class="MsoNormal"><span>Ability to work efficiently under pressure and multitask effectively</span></p></li><li><p class="MsoNormal"><span>Good computer literacy, including Microsoft Excel and Word.</span></p></li></ul><p class="MsoNormal"></p><p><strong>OFFER:</strong></p><ul><li><p>Competitive remuneration</p></li><li><p>An opportunity to build a company and grow in it</p></li><li><p>The freedom and flexibility of fully remote work</p></li><li><p>Collaborative and supportive team environment. </p></li></ul>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...